Conflict Prevention Week


February 6 – 12, 2012

Show conflict who’s boss!

It’s time to control conflict. Don’t let conflict control you. Too often, rough interpersonal situations send us into an emotional spiral that feels beyond our control. But by identifying the signs, anticipating the possibility, we can actually work to prevent conflict and have more productive relationships in all areas of our lives.

Conflict Prevention Week Events : Click below to view replays…

How to Anticipate ConflictPreventCPWIdentify ConflictHow to Manage ConflictHow to Resolve Conflict
Email CPWHANCLE_CPWLoveEm CPWLeadingConflictCPWDance CPW2Bumper Sticker Contest


Sponsored by the new book Have a Nice Conflict Have a Nice Conflict Offers

From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man’s fight to rescue his sinking career. Sales manager John Doyle would consider his career a success?he’s his company’s top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion?again?after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each.

Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life?both at work and at home?improving.

Anyone can profit from the tools in this book to understand and take control over conflict.

In this book, you’ll find:

  • practical understanding of how conflict really works
  • a relational approach to conflict that gets tangible results while enhancing your relationships
  • tools for locating conflict triggers in ourselves and others
  • specific techniques for preventing and managing conflicts
  • the Five Keys to Having a Nice Conflict [view a summary]
  • an engaging story you won’t be able to put down

Don’t avoid conflict, prevent it.

Preventing conflict means proactively making better choices in your relationships that respect different personality types and foster powerful, productive interactions. If a conflict can?t be prevented?and let?s face it, some conflicts will happen despite our best efforts?we can learn to manage conflict by identifying it quickly and creating conditions that lead people back to a place of feeling good about themselves. That’s what Having a Nice Conflict is all about.

Have a Nice Conflict :: An introduction

Special Offers

If you purchased a hardcover copy of Have a Nice Conflict between February 6-12 you can claim your free gifts from the following forms:


Buy NowAmazon: Have a Nice ConflictBarnes & Noble: Have a Nice ConflictIndieBound: Have a Nice ConflictBooks-A-Million: Have a Nice Conflict

Buying in Bulk


Here’s what people are saying about Have a Nice Conflict

“A great introduction to knowing yourself and collaborating effectively with others. It’s also a good read; you won’t be able to put it down.”

-Michael Maccoby, PhD, author of The Leaders We Need, and What Makes Us Follow

“I found myself putting the insights to use the same day I read the book!”

-Ron Campbell, President, Center for Leadership Studies, Situational Leadership

“A must read for anyone who wants to master the crucial skill of preventing and navigating conflict.?

-Joseph Grenny, New York Times bestselling co-author of Crucial Conversations: Tools for Talking When Stakes are High

?With a powerful message that?s certain to improve your relationships at work and at home, Have a Nice Conflict is not only a wonderfully fun read, it’s also a solidly credible one. Read, learn, and enjoy.?

-Jim Kouzes, coauthor, The Leadership Challenge and Executive Fellow of Leadership, Leavey School of Business, Santa Clara University

?I absolutely cannot say enough nice things about this book! Have a Nice Conflict is a wonderfully informative book about an all-important topic: how to resolve conflict in the most balanced way and in a way that won?t turn us into victims.?

[more endorsements]


Conflict Prevention Week Webinars

Following are brief descriptions of our Conflict Prevention webinar series…

How to Anticipate Conflict  Monday, February 6th, 2012 @ 11:30a.m. EST VIEW REPLAY

Anticipating conflict starts with having a better understanding of the people you’re dealing with and how their view of a situation might differ from your own. When you respect a person’s unique vantage point, you’re better equipped to steer clear of their conflict triggers. Join coauthor Tim Scudder as he offers tips on how to anticipate conflict in your relationships. This is one of the 5 Keys to Having a Nice Conflict from the new book, Have a Nice Conflict. Learn more here.

Get Control of Email Conflicts and Get More Done!  Monday, February 6th, 2012 @ 1:00p.m. EST VIEW REPLAY

Email is the #1 source of conflict within many organizations because it is still the world’s #1 communication tool! Join best-selling email etiquette author Mike Song for a 30 minute webinar for 5 essential, conflict-cutting email etiquette strategies. You will learn: 1) 3 things you must NEVER, EVER say in an email, 2)  time-saving, productivity and etiquette strategies, 3) how to build team spirit and performance through brilliant email, and 4) when to pick up the phone and pre-empt an email etiquette disaster! Learn more about Mike Song

How to Prevent Conflict  Tuesday, February 7th, 2012 @ 11:30a.m. EST VIEW REPLAY

Preventing conflict is about the deliberate, appropriate use of behaviors in your relationships. If you know a person who highly values trust and fairness, you can prevent conflict with him/her by not using words or actions that threaten those values. Join coauthor Tim Scudder as he offers tips on how to prevent conflict in your relationships. This is one of the 5 Keys to Having a Nice Conflict from the new book, Have a Nice Conflict. Learn more here.

Preview the Have a Nice Conflict Learning Experience  Tuesday, February 7th, 2012 @ 2:00p.m. EST  REPLAY NOT YET AVAILABLE

Join us for a high-level overview of the Have a Nice Conflict Learning Experience. We will focus on the learning gains for participants by taking a look at: 1) the overall flow of the workshop, 2) the skill model that serves as the basis for increasing participants’ conflict-competence, and 3) some of the innovative methods used to make the learning fun, memorable, and immediately applicable. Learn more information about the Have a Nice Conflict Learning Experience

How to Identify Conflict  Wednesday, February 8th, 2012 @ 11:30a.m. EST VIEW REPLAY

There are three basic approaches in conflict: rising to the challenge (assert), cautiously withdrawing (analyze), or wanting to keep the peace (accommodate). When you are able to spot these approaches in yourself and others, you are empowered to handle conflict situations more productively. Join coauthor Tim Scudder as he offers tips on how to prevent conflict in your relationships. This is one of the 5 Keys to Having a Nice Conflict from the new book, Have a Nice Conflict. Learn more here.

Love ‘Em or Lose ‘Em  Wednesday, February 8th, 2012 @ 5:00p.m. EST  VIEW REPLAY

Every leader’s contribution to the quality of their organization’s products and services is highly correlated to their ability to engage, develop and retain critical talent. This session lays out a menu of practical “how-to” strategies that managers can apply to drive the higher levels of engagement and retention. You will learn: 1) how to recognize the significance of key (research-based) engagement and retention factors, other than pay, 2) how to identify the responsibility of the manager in retention and engagement, 3) several practical, low-to-no-cost strategies that leaders at all levels can apply immediately. Learn more about Beverly Kaye at

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How to Manage Conflict  Thursday, February 9th, 2012 @ 11:30a.m. EST  VIEW REPLAY

Managing conflict involves creating conditions that enable others to manage themselves out of the emotional state of conflict. But it’s also important to manage yourself out. Managing yourself in conflict can be as easy as taking some time to see things differently. Join coauthor Tim Scudder as he offers tips on how to prevent conflict in your relationships. This is one of the 5 Keys to Having a Nice Conflict from the new book, Have a Nice Conflict. Learn more here.

Leading in the Heat of Conflict  Thursday, February 9th, 2012 @ 2:30p.m. EST  VIEW REPLAY

In December, T+D magazine published the above titled article about how a leader’s philosophy can influence the way they handle conflict. We’ll explore this idea and answer many more of your questions during this facilitated conversation. To download the article, CLICK HERE. This event is a unique opportunity to speak with internationally recognized author Michael Maccoby regarding not just this recent article, but also about the nature of the relationship between leaders and followers. His two most recent books are The Leaders We Need and What Makes Us Follow and Narcissistic Leaders, Who Succeeds and Who Fails. Learn more about Michael Maccoby

How to Resolve Conflict  Friday, February 10th, 2012 @ 11:30a.m. EST  VIEW REPLAY

To create movement toward resolution, we need to show the other person a path back to feeling good and valued. When people feel good about themselves, they are less likely to feel threatened and are free to move toward resolution. Join coauthor Tim Scudder as he offers tips on how to prevent conflict in your relationships. This is one of the 5 Keys to Having a Nice Conflict from the new book, Have a Nice Conflict. Learn more here.

Dance Through Your Differences  Friday, February 10th, 2012 @ 1:00p.m. EST VIEW REPLAY

Male and female relationships can be a delicate dance at work, in dating and marriage and in family and community. Pam and Bill Farrel, authors of the best seller, Men Are Like Waffles, Women Are Like Spaghetti will give practical advice and insights to help bridge the gender gap and make those differences work FOR YOU in all your relationships. You will learn 1) creative communication tools that lead to greater understanding of the opposite gender, 2) insights into how men and women manage stress differently and how to lower the over all stress in your marriage and family, 3) practical listening skills that can help get to the heart of the matter in a more expedient, less painful way, and 4) innovative conflict negotiation tools that lighten the mood and produce win-win outcomes. Learn more about Bill and Pam Farrel at

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